🔗 Webhooks

Configure your system to receive real-time updates from WhatsApp.

Inbound Message Event

Fired whenever a customer sends a message to your WhatsApp number.

Payload Sample

{
  "event": "message",
  "session": "my-session",
  "payload": {
    "id": "[email protected]_3EB0...",
    "from": "[email protected]",
    "body": "Help with order",
    "timestamp": 1713345600
  },
  "metadata": {
    "agencyId": "64a1b...",
    "tenantId": "64a1b..."
  }
}

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Event Types

Event	Description
message	Standard incoming message.
message.ack	Delivery status update (sent, delivered, read).
message.revoked	Fired when a message is deleted by the user.
session.status	Session lifecycle updates (WORKING, FAILED, etc.).
presence.update	Contact typing or online status updates.

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Message Ack (Delivery Status)

Fired when a message is sent, delivered, or read.

Status Values

• 1: Sent (left the engine).
• 2: Delivered (received by customer).
• 3 or 4: Read (opened by customer).
• -1: Failed.